Shipping / Pick Up
Shipping Policy
We take great care in preparing and packaging every handcrafted gift to ensure it arrives safely and beautifully.
Processing Times
As many of our products are handmade to order, please allow 7 business days for your order to be created and prepared before dispatch. During busy periods, processing times may be slightly longer, but we will always do our best to keep you informed.
Shipping & Delivery
Once your order has been dispatched, delivery times will depend on the shipping method and destination selected at checkout. Estimated delivery times are provided as a guide and may occasionally be affected by postal delays or circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the delivery location, size, and weight of your order.
Tracking
Where tracking is available, you will receive the relevant tracking information once your order has been dispatched.
Delays or Delivery Issues
While we work hard to ensure every order is sent on time, we cannot accept responsibility for delays caused by postal or courier services. If you experience any problems with your delivery, please contact us and we will do our best to assist you.
Incorrect Addresses
Please ensure that your delivery address is correct when placing your order. We cannot guarantee changes once an order has been processed or dispatched.
Damaged or Missing Orders
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us as soon as possible. We will review the situation and work with you to find an appropriate solution.
Thank you for supporting our small handcrafted business. Every order is prepared with care and appreciation.
Pick Up Service
For customers local to our studio, we offer a convenient pick-up service. Simply place your order online and select pick-up at checkout. Our location is ready to welcome you to collect your unique handmade items. We love connecting with our customers in person, so don’t hesitate to stop by and say hello!
Return & Exchange Policy
We understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your purchase, our return and exchange policy is here to help. Reach out within 14 days of receiving your order, and we’ll guide you through the process with ease.
PERSONALISED ITEMS – PLEASE NOTE
As personalised items are made especially for you, we are unable to offer refunds, exchanges or returns on personalised purchases once the order has been confirmed.
Please check all names, spellings and details carefully before placing your order, as we make your item exactly as requested.
Thank you for your understanding and for supporting our small business!